The Challenge
What Quick Was Facing
Quick's US operations team was manually processing every incoming order: copying details into the fulfillment system, assigning drivers, updating tracking statuses, and sending customer confirmations. During peak hours the team was overwhelmed, delays mounted, and customer complaints about missing status updates were climbing fast.
The Solution
What We Built
We automated the full order lifecycle: incoming orders parsed and entered into the fulfillment system automatically, driver assignment logic running on location and availability data, tracking status pushed to customers at every stage, and only exception orders flagged for human review. The team shifted from running operations to managing exceptions.
Results
Measurable Outcomes
✓Manual order processing steps reduced by 80%
✓Average fulfillment confirmation time cut from 8 minutes to under 45 seconds
✓Customer complaints about missing updates dropped 67%