The Challenge
What MetekuAI Was Facing
MetekuAI's platform combined AI processing with human specialist review — a Human-in-the-Loop model that was sound in theory but broken in practice. When AI confidence was low, tasks sat in an unmonitored queue with no visibility or priority ordering. Specialists received inconsistent alerts. Every decision — AI or human — lacked a proper audit trail, creating compliance exposure for MetekuAI's regulated-industry clients.
The Solution
What We Built
We built an agentic workflow orchestration layer that managed the full Human-in-the-Loop process: high-confidence AI outputs processed and delivered automatically; low-confidence cases routed to the right specialist with context, supporting evidence, and a recommended action pre-populated; every decision logged with full reasoning and timestamp. SLA approaching deadlines triggered automatic escalation before they became client-facing problems.
Results